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Windows 10 Fingerprint Login Not Working: Troubleshooting Tips

Having trouble with your Windows 10 fingerprint login? Here are some troubleshooting tips.

Initial Troubleshooting Steps

Windows 10 login screen

1. Check the fingerprint scanner: Make sure the fingerprint scanner is clean and free of any dirt or debris that could be affecting its functionality.

2. Restart your computer: Sometimes a simple restart can fix minor issues with the fingerprint login system.

3. Update the fingerprint driver: Go to Device Manager, find the fingerprint scanner under Biometric devices, right-click on it, and select Update driver.

If these steps don’t resolve the issue, there may be a more complex problem at play. It’s best to seek further assistance from a professional or contact Microsoft support for more in-depth troubleshooting.

Updating Device Drivers and Windows

Device driver update process

  • Update Device Drivers
    • Open Device Manager by pressing Windows key + X and selecting Device Manager
    • Expand the category of the device you want to update
    • Right-click on the device and select Update driver
    • Choose to search automatically for updated driver software
    • Follow the on-screen instructions to complete the update process
  • Update Windows
    • Open Settings by pressing Windows key + I
    • Click on Update & Security
    • Click on Check for updates
    • If updates are available, click on Download and install
    • Restart your computer after the updates have been installed

Adjusting System Settings and Power Options

Next, adjust the power options to make sure that the fingerprint scanner is enabled even when the computer is in sleep mode. Go to the Control Panel, select “Power Options,” then click on “Change plan settings” for your current power plan. Make sure that the option to allow the computer to turn off the device to save power is unchecked.

Check the device manager to see if the fingerprint scanner is properly installed and recognized by the system. Right-click on the Start menu and select “Device Manager.” Look for the Biometric Devices section and ensure that the fingerprint scanner is listed without any warning symbols.

If the fingerprint scanner is not working properly, try updating the driver. Right-click on the fingerprint scanner in Device Manager and select “Update driver.” You can also visit the manufacturer’s website to download the latest driver for the device.

Restart the computer after making these adjustments to see if the fingerprint login issue is resolved. If the problem persists, you may need to consider other troubleshooting steps such as performing a system restore or contacting technical support for further assistance.

Biometric and Security Software Considerations

When troubleshooting Windows 10 fingerprint login issues, it’s important to consider the biometric and security software settings on your device.

First, check if the fingerprint sensor is properly connected and recognized by the system. Navigate to Device Manager by typing “Device Manager” in the Windows search bar and look for the Biometric Devices section. Ensure that the fingerprint sensor is listed and there are no exclamation marks indicating a problem.

If the fingerprint sensor is recognized but not working, it could be due to outdated drivers. Update the drivers by right-clicking on the fingerprint sensor in Device Manager and selecting “Update driver.” Choose the option to search automatically for updated driver software.

Additionally, check the biometric settings in Windows 10 by going to Settings > Accounts > Sign-in options. Make sure that Windows Hello is enabled and that your fingerprint is properly set up as a sign-in option.

If the issue persists, consider performing a system restore to revert your system back to a previous state where the fingerprint login was working correctly. Type “System Restore” in the Windows search bar and follow the on-screen instructions to restore your system.

Lastly, ensure that any third-party security software or biometric authentication software is not interfering with the fingerprint login process. Temporarily disable or uninstall these programs to see if they are causing the issue.

Advanced Solutions and Reinstalling Fingerprint Software

If you have tried basic troubleshooting steps and your Windows 10 fingerprint login is still not working, you may need to consider more advanced solutions. One option is to reinstall the fingerprint software on your computer.

To do this, first, open the Control Panel from the Start Menu. Next, navigate to the “Programs” section and click on “Uninstall a program.” Look for the fingerprint software in the list of installed programs and select it. Then, click on the Uninstall button to remove the software from your computer.

After uninstalling the software, you will need to download the latest version from the manufacturer’s website. Make sure to choose the version that is compatible with your operating system (in this case, Windows 10). Once the software is downloaded, run the installer and follow the on-screen instructions to complete the installation process.

If reinstalling the software does not resolve the issue, you may need to consider other factors that could be causing the problem. Check for any Windows updates that may be available for your system and install them. Sometimes, updates can address compatibility issues with hardware devices like fingerprint scanners.

Additionally, make sure that your biometric device is properly connected to your computer and that the drivers are up to date. You can check this by opening Device Manager from the Control Panel and looking for any exclamation marks or error messages next to the device.


Why is fingerprint not working in Windows 10?

The fingerprint may not be working in Windows 10 because the fingerprint sensor needs to be enabled in the Device Manager. To fix this, search for Device Manager in the Windows search bar, open it, check on the arrow next to Biometric devices, right-click Fingerprint Sensor, and select Enable device. Test if the Fingerprint recognition works normally after enabling it.

Why can’t I use my fingerprint to unlock my laptop anymore?

Your fingerprint may not be able to unlock your laptop anymore due to incorrect settings with Windows Hello, corrupted system files, or conflicts with the fingerprint reader software or other software.

Why doesn’t my fingerprint work anymore?

Your fingerprint might not work anymore due to factors such as moisture, lotions, sweat, oils, cuts, or dry skin affecting fingerprint recognition. Certain activities like exercising, showering, swimming, cooking, or other conditions can also temporarily impact fingerprint recognition.

Why is my fingerprint Touch ID not working?

Your fingerprint Touch ID may not be working properly if there is dirt or debris on the sensor or if your finger is wet. Make sure both your finger and the sensor are clean and dry, and ensure your finger covers the sensor completely without moving around too quickly.

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