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Troubleshoot Facebook Video Call Not Working Fix

Having trouble with Facebook video calls not working? Here are some troubleshooting tips to help you fix the issue.

Browser Compatibility Issues

If you are experiencing browser compatibility issues with Facebook Video Call, try using a different web browser to see if that resolves the problem. Some browsers may not support the video call feature properly, so switching to a more compatible option could help. Additionally, clear your browser’s cache and cookies to ensure that there are no stored data causing conflicts with the video call function. It’s also a good idea to update your browser to the latest version to make sure you have all the necessary software updates for optimal performance.

Granting Messenger Permissions

  • Open Facebook Messenger on your device.
  • Go to the Settings menu within Messenger.
  • Find the Permissions section within the Settings menu.
  • Ensure that Messenger has permission to access your camera and microphone.
  • Toggle the permissions on if they are currently disabled.
  • Restart your device after granting the necessary permissions.

Network Connection Troubleshooting

If you are experiencing network connection issues during a Facebook video call, try the following troubleshooting steps. First, check your Wi-Fi or mobile data connection to ensure it is stable and strong. If using a mobile device, restart the app or even your device to refresh the connection. Additionally, switching to a different Wi-Fi network or restarting your router may help resolve the issue. Make sure your camera and microphone are not blocked or in use by another application. If the problem persists, try clearing the cache and data of the app or reinstalling it.

Following these steps should help you resolve network connection issues during Facebook video calls.

Updating and Reinstalling Messenger

To troubleshoot Facebook Video Call not working, one solution is to update and reinstall Messenger. This can help resolve any software bugs that may be causing the issue. First, make sure you have the latest version of Messenger installed on your device. If not, update it through the app store on your Android or iPhone.

If updating doesn’t fix the problem, try uninstalling Messenger and then reinstalling it. This can sometimes resolve any issues with the software. Additionally, check your internet connection and make sure you are connected to a stable wireless network. By updating and reinstalling Messenger, you may be able to fix the issue with your Facebook Video Call.


Why is the video call not working?

The video call may not be working due to physical blockage of the camera and microphone, incorrect positioning of the camera and microphone, or a poor cellular or Wi-Fi connection with at least 1 bar.

Why can’t I call someone on Facebook Messenger?

You can’t call someone on Facebook Messenger because you may not have given Messenger permission to access your microphone. Check your computer or browser settings to ensure that the necessary permissions are granted.

How do I enable video calling on Facebook?

To enable video calling on Facebook, you need to first login to your account. Then, navigate to the chats area and open a conversation with the person or group you want to video chat with. Finally, click on the video call icon to start the video call.

Why is the video not working on Facebook?

The video may not be working on Facebook due to issues with your internet connection or your mobile device’s compatibility with video playback. Try reconnecting to Wi-Fi or a different network and ensure that your device supports videos.

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