Having trouble with Logitech G Hub not detecting your mouse? Here’s how to fix it.
Update or Reinstall Device Drivers
| Step | Description |
|---|---|
| 1 | Go to the Device Manager on your computer. You can do this by right-clicking on the Start menu and selecting “Device Manager”. |
| 2 | Locate the mouse under the “Mice and other pointing devices” section. Right-click on it and select “Update driver”. |
| 3 | Choose the option to search for updated driver software automatically. Windows will then search for and install any available updates for your mouse. |
| 4 | If updating the driver does not solve the issue, you can try uninstalling the driver. Right-click on the mouse in Device Manager and select “Uninstall device”. |
| 5 | After uninstalling the driver, restart your computer. Windows should automatically reinstall the driver when you restart. |
| 6 | If Windows does not automatically reinstall the driver, you can download the latest driver from the Logitech website and install it manually. |
Check USB Port and Cable Connections
To troubleshoot Logitech G Hub not detecting the mouse, first check the USB port and cable connections. Make sure the mouse is properly connected to the computer via a working USB port.
Ensure the USB cable is securely plugged in on both ends, and try using a different USB port to rule out any issues with the current port.
If the mouse is still not being detected, try using a different USB cable to see if the issue lies with the cable itself.
Additionally, check for any physical damage to the USB port or cable that may be causing connectivity issues.
By ensuring the USB port and cable connections are secure and functioning properly, you can troubleshoot and potentially fix the Logitech G Hub detection issue.
Enable Device in Windows Settings
To enable the device in Windows Settings, follow these steps:
1. Go to your Windows Settings by clicking on the Start menu and selecting the gear icon.
2. Click on Devices and then select Bluetooth & other devices from the menu on the left.
3. Make sure that your mouse is turned on and in pairing mode.
4. Click on Add Bluetooth or other device and select Bluetooth.
5. Choose your mouse from the list of available devices and follow the on-screen instructions to complete the pairing process.
6. Once your mouse is successfully connected, open the Logitech G Hub software to see if it detects the device.
By enabling the device in Windows Settings, you can ensure that the Logitech G Hub recognizes your mouse and allows you to customize its settings.
Troubleshoot with G Hub Software
- Check USB Connection:
- Ensure the mouse is properly connected to the computer via USB cable.
- Try using a different USB port to rule out any issues with the current port.
- Restart G Hub Software:
- Close the G Hub software and reopen it to see if the mouse is detected.
- If the issue persists, try restarting your computer and then launching G Hub again.
- Update G Hub Software:
- Check for any available updates for the G Hub software and install them if necessary.
- Outdated software can sometimes cause compatibility issues with devices.
- Reinstall G Hub Software:
- Uninstall the G Hub software from your computer.
- Download the latest version from the Logitech website and install it again.
- Check for Windows Updates:
- Make sure your Windows operating system is up to date with the latest updates.
- Some Windows updates may include fixes for compatibility issues with devices.
F.A.Q.
Why is my Logitech mouse not being detected?
Your Logitech mouse may not be detected because the wireless dongle is not properly connected. Try resetting the mouse by removing and then reinserting the battery, then reconnect the dongle to the USB port on your PC. Test the mouse on the mousepad to see if the computer recognizes it.
Why is my Logitech G hub not detecting?
Your Logitech G hub may not be detecting because the device needs to be unplugged and then plugged back into a different USB port. This should trigger re-enumeration and allow G HUB to download the necessary driver for your device.
How do I reset my Logitech G hub mouse?
To reset your Logitech G Hub mouse, you can simply double click on the G Hub icon and then click on “restart G Hub” to activate new features. Additionally, you can adjust settings such as DPI by clicking on your mouse in the G Hub interface.
