In troubleshooting VPN error 691, it is crucial to identify and implement the appropriate fix solutions.
Causes of Connection Failures
Incorrect login credentials can lead to Error 691 in VPN connections. Make sure to double-check your username and password to ensure they are entered correctly.
Server issues can also cause connection failures. Contact your VPN service provider to ensure that the server you are trying to connect to is operational and not experiencing any technical difficulties.
Network configuration problems can disrupt VPN connections. Check your network settings to ensure that the VPN protocol and encryption settings are configured correctly.
In some cases, firewall settings or antivirus software can also interfere with VPN connections. Make sure to adjust your firewall settings to allow the VPN connection to pass through.
Verifying Username and Password
To verify your username and password for your VPN connection, first ensure that you are entering the correct credentials. Double-check for any typos or errors in both the username and password fields.
If you are still experiencing issues, try resetting your password to rule out any potential authentication problems. Contact your VPN provider for assistance in case you are unable to reset your password on your own.
If the issue persists, verify that your account is in good standing with your VPN provider. Ensure that your subscription is active and that there are no outstanding payments or account issues.
If all else fails, consider reaching out to your VPN provider’s customer support for further troubleshooting steps and assistance in resolving the error 691.
Configuring Network Settings
- Check network connection
- Make sure you are connected to the internet
- Ensure that your Ethernet or Wi-Fi connection is stable
- Restart your router and modem
- Verify VPN settings
- Check if the VPN server address is correct
- Ensure your VPN username and password are entered correctly
- Try connecting to a different VPN server
- Disable firewall and antivirus
- Temporarily disable any firewall or antivirus software
- Try connecting to the VPN without the firewall or antivirus enabled
- Make sure to re-enable them after troubleshooting
Updating Network Drivers
To update network drivers on your computer, follow these steps:
1. Go to the Device Manager by pressing Windows key + X and selecting Device Manager from the menu.
2. Expand the Network adapters category and right-click on the network adapter you want to update.
3. Select Update driver and choose the option to search automatically for updated driver software.
4. Follow the on-screen instructions to complete the driver update process.
By updating your network drivers, you may be able to resolve VPN Error 691 and improve the overall performance of your network connection.
Frequently Asked Questions
What is error 691 mean?
Error 691 means that the remote connection was denied due to an unrecognized username and password combination or an unsupported authentication protocol on the remote access server. This can also result in a domain user’s bad password count increasing and potentially leading to an account lockout.
What is error 691 on Pppoe setup?
Error 691 on PPPoE setup means access was denied due to an invalid username and/or password on the domain. This could be caused by a typo in the credentials or an issue with the ISP.
What is error code 691 in event ID 20227?
Error code 691 in event ID 20227 indicates a failure related to Transport Layer Security (TLS) 1.0 being disabled on the RRAS server. To resolve this issue, TLS 1.0 protocol support should be enabled on the RRAS server.
Why is my VPN username and password not recognized?
Your VPN username and password may not be recognized due to several potential reasons. These include permissions not being set for a new user on SSL VPN, an incorrect password being entered, or the password containing special characters that the system cannot process properly.
