Skip to content

Can’t find Virgin Media WiFi Hub 4 on Connect app

Having trouble locating the Virgin Media WiFi Hub 4 on the Connect app?

Verify Service Status

To verify the service status of your Virgin Media WiFi Hub 4, open the Connect app on your tablet or laptop. Go to the “Service Status” section within the app to check for any reported issues or outages. If everything appears to be normal, try restarting your hub to see if that resolves the issue.

Restart Hub and Devices

To restart your Virgin Media WiFi Hub 4, simply unplug the power cable, wait for 30 seconds, and plug it back in. Next, restart all connected devices like your tablet, laptop, or router. This should help the Connect app locate your Hub 4. If the issue persists, contact Virgin Media customer support for further assistance.

Disable Antivirus Temporarily

If you are unable to locate your Virgin Media WiFi Hub 4 on the Connect app, try disabling your antivirus temporarily. Temporarily disable your antivirus software and then try reconnecting to the app to see if the hub appears.

Sometimes antivirus programs can interfere with the connection process, causing devices to not show up on the app. If disabling the antivirus resolves the issue, you may need to add an exception for the Connect app to prevent future problems.

After making this adjustment, restart your device and try reconnecting to the app again. If the Virgin Media WiFi Hub 4 still does not appear, you may need to contact Virgin Media support for further assistance.

Troubleshoot Network Issues

  • Check power and connection:
    • Ensure the WiFi Hub 4 is plugged in and receiving power.
    • Check all cables are securely connected.
  • Restart the WiFi Hub 4:
    • Unplug the WiFi Hub 4 from the power source.
    • Wait for 30 seconds before plugging it back in.
    • Allow the device to restart and reconnect.
  • Check for firmware updates:
    • Access the settings on the WiFi Hub 4.
    • Look for an option to check for updates and install any available updates.
  • Reset network settings:
    • Access the settings on your device connected to the WiFi Hub 4.
    • Find the option to reset network settings and confirm the action.
    • Reconnect to the WiFi network after the reset is complete.


Why can’t I connect to Virgin Media Connect?

You can’t connect to Virgin Media Connect because you need to be connected to your Home Wi-Fi in order for the app to connect to the Hub. Make sure you are not on a different Wi-Fi network, Guest network on your own Wi-Fi, VPN, or mobile data. If the issue persists, try clearing the data within the Connect App.

Why is my WiFi not showing as available?

Your WiFi may not be showing as available because the physical Wi-Fi switch on your device is turned off. Additionally, try restarting your modem and wireless router to establish a new connection with your internet service provider.

Why can’t I find my WiFi network?

You can’t find your WiFi network because the wireless signal strength may be weak. Try moving the router closer, changing the wireless channel, or updating the driver for your wireless adapter.

How do I connect to Virgin Media WiFi?

To connect to Virgin Media WiFi, you need to sign in using your Virgin Media broadband account and log in with your My Virgin Media details. Make sure your WiFi is on, and the app will automatically connect to your WiFi network.

Was this article helpful?